Creating Work Orders

Submitting a Work Order

Work orders can be created by managers from the Work Orders page or by tenants through their portal. Every work order is linked to a specific unit.

Required Information

• Title — A short description of the issue (e.g., "Leaking kitchen faucet").
• Description — A detailed explanation of the problem, including location within the unit and any relevant context.
• Priority — Select Low, Medium, High, or Urgent. Priority helps your team triage and schedule repairs.
• Category — Optional category such as Plumbing, Electrical, HVAC, or General.

Work Order Lifecycle

1. Open — The request has been submitted and is waiting to be addressed.
2. In Progress — A manager or vendor has started working on the issue.
3. Completed — The work has been finished. The tenant is notified.
4. Closed — The work order is archived after completion.

Managing Work Orders

From the Work Orders page you can filter by status and priority, assign work orders to team members or vendors, and add comments to track progress. Both managers and tenants can add comments to keep communication in one place.

Tips

• Respond to urgent work orders within 24 hours to maintain tenant satisfaction.
• Use comments to document what was done so there is a clear record for the property owner.