Help Center

Find answers to common questions about using LodgeX PMS.

Getting Started

An overview of what LodgeX PMS does and the key features available to property managers.

Learn how to add a property to LodgeX PMS, including address details and property type.

Create units within a property and configure bedrooms, bathrooms, and rent amounts.

Add tenants to your organization, create leases, and send invite emails.

Edit property details, view units, and archive properties you no longer manage.

Understand how estimated property values work and how RentCast data refreshes.

What tenants see when they log in: balance, payments, and work orders.

Create, edit, and end leases. Understand lease statuses and renewal.

How to manually record cash, check, or other payments from the manager side.

How tenants link bank accounts and pay rent electronically via ACH.

How charges, payments, credits, and balances work in the LodgeX PMS ledger system.

Submit and manage maintenance requests from both the manager and tenant side.

How vendors access and update work orders through secure token-based links.

Generate revenue, expense, and profit reports across your portfolio.

Generate and send monthly owner statements for property owners.

Add staff members and assign roles including Admin, Manager, and Staff.

Configure rent reminders, late payment notices, and lease expiration alerts.